Orders and shipping
How quickly will my order be processed and posted?
Average posting delivery times:
5 to 13 days
9 to 19 days
Snakewood Editions will not cover any unlikely (but possible) customs fee for deliveries outside the EU.
Where’s my order? Can I track it?
All customers will receive a track and trace code once the product has been delivered. You will be ask to create an account in our webstore. There you will find all orders details.
When is a pre-order shipped?
We will start packing and sending pre-orders a soon we have the product in our store. We will keep you inform.
What are your shipping charges?
We have two shipping zones with different shipping charges:
- Austria, Belgium, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Lithuania, Luxembourg, Poland, Portugal, Spain, Sweden, The Netherlands, United Kingdom – No shipping costs.
- Any other country not listed above: € 9
Can I place my order over the phone?
No, but you are always welcome to write to us an email.
What payment methods do you accept?
You can pay making a direct transfer from your bank (In this case the product will be delivered just after we have received the founds in our account. You can also pay with Paypal and iDeal.
Can I order via email?
Master Quality – 96kHz/24bits WAV (Highest Quality)
CD uses 16-bit/44.1kHz encoding, which was as good as was available when CD was launched at the beginning of the 1980s, but things have moved on, and now we can record and distribute music at greater bit-depths and greater sampling rates. These formats have been used in studios and mastering for many years – now they are available for us all to enjoy at home.
This high definition files use 24bit encoding, allowing a much wider dynamic range than CD, and sampling rates all the way up to 96kHz. It is all about getting you closer to the studio sound.
How long will it take to download a CD?
It depends on your connection.
Do you have a download manager?
Can I download directly to my iPad/tablet/smartphone?
Yes, we will send you an email with the download links, you can open this email from any device you want.
What do I need to play HD downloads?
HD files are wav files in high quality. You can open with nearly any device and software.
You can save your files into a USB or connect your computer to your audio devices and enjoy the music.
Do I get a booklet?
Yes, you will get a PDF version of the booklet.
Can I make copies of my downloads?
Yes. but just for your personal use.
Do I get the cover art?
Yes, together with the booklet.
Can I use my downloads for commercial purposes?
No. If you want to use any recording from our label for commercial use please contact us first: [email protected]
How do I open .rar files?
You will be able to download the files of the CD into a .rar file. There are a variety of applications on Windows that can open RAR files. The default choice is WinRAR, made by the developers of the RAR file format. You can also use the free and open source 7-Zip