What personal data we collect and why we collect it

At Snakewood e-shop, we respect your privacy and handle your personal information responsibly. We are committed to protecting all personal information you provide, such as your name, address, and other necessary details for registration and orders. Rest assured; we do not share your personal information with third parties.

Your name and postal address are used solely for processing orders and delivering merchandise. Your email address is used exclusively for communicating information about your orders, payments, and shipping.

With your prior consent, we may send you informational emails about new releases.

Contact forms

If you have an account and log in to our site, we will set a temporary cookie to check if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

Upon logging in, several cookies will be established to save your login information and screen display preferences. Login cookies last for two days, while screen option cookies last for one year. If you select “Remember Me,” your login will persist for two weeks. Logging out will remove the login cookies.

Embedded content from other websites

Articles on this site may include embedded content (e.g., videos, images, articles). This embedded content behaves as if the visitor has accessed the original website.

These external websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with the embedded content, especially if you are logged in to that site.

How long we retain your data

Messages and their metadata are retained indefinitely to recognize and approve follow-up comments automatically, rather than holding them in moderation.

For users who register on our website, personal information provided in user profiles is stored securely. All users can view, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit this information.

What rights you have over your data

If you have an account on this site or have left comments, you can request a copy of the personal data we hold about you, including any data you have provided. You can also request that we erase any personal data we hold about you, excluding data we are required to retain for administrative, legal, or security purposes.

Digital products and tax policy

You can download digital products, such as recordings and musical editions, from our website.

As of January 1, 2015, sellers of digital products to European customers must charge VAT based on their customers’ locations. This requires two non-conflicting pieces of evidence to determine the applicable VAT rate.

By law, Snakewood Editions must retain sale and customer information for at least 10 years, including:

  • The country of sale
  • The type of product
  • The sale date
  • The local VAT
  • The amount due in local currency
  • The payment date and method
  • The invoice
  • The customer’s name
  • Data to determine the consumer’s country, including IP address and billing information

Snakewood Editions will store this information for tax purposes and will NEVER share it with others.

Additional information

We partner with various companies and services to manage our website.

WooCommerce

We utilize WooCommerce to manage products on our site. While you browse, we track:

  • Products you have viewed, to show you recent items
  • Your location, IP address, and browser type for tax and shipping estimates
  • Your shipping address, to provide estimates before you place an order

Cookies track your cart contents while browsing.

When purchasing, we ask for information such as your name, billing address, shipping address, email address, phone number, credit card/payment details, and optional account information like username and password. We use this information to:

  • Send account and order information
  • Respond to requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your store account
  • Fulfill legal obligations, such as tax calculations
  • Improve store offerings
  • Send marketing messages, if you opt to receive them

If you create an account, we store your name, address, email, and phone number to expedite future orders.

We generally retain your information as long as necessary for the purposes for which we collected it, as long as we are not legally required to keep it. For example, we retain order information for 10 years for tax and accounting purposes, as well as comments or reviews you leave.

PayPal

You can use PayPal for checkout, and your data will be securely managed by them. For further details, please refer to their policy here.

Mollie

We use Mollie for additional payment processing. Please see their policy here.

Other apps we use:

iThemes Security

Security logs

We conditionally log the IP addresses of visitors, user IDs of logged-in users, and usernames of login attempts to monitor for malicious activity and protect the site. This information is retained for 60 days.

Who we share your data with

This site is scanned for potential malware and vulnerabilities using Sucuri’s SiteCheck. We do not send personal information to Sucuri; however, Sucuri may find publicly posted personal information (such as comments) during their scan. For more details, please refer to Sucuri’s privacy policy.

How long we retain your data

Security logs are retained for 60 days.

Where we send your data

This site is part of a network that protects against distributed brute force attacks. To enable this protection, visitor IP addresses attempting to log in are shared with a service provided by ithemes.com. For privacy policy details, please see the iThemes Privacy Policy.