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Generals
By ordering on Snakewoodeditions.com, you agree on the following terms and conditions.
By ordering on Snakewoodeditions.com, you warrant that all the information provide by you is valid.
We reserve the rights not to sell to certain countries or individuals, in which case any money paid in advance will be refunded.
Digital Products and taxes policy
As of January 1st 2015 everyone who sells digital products to European customers will need to charge VAT based on where their customers are based. In this sense, the 2015 EU VAT legislation requires two non-conflicting pieces of evidence to be produced so as to determine what VAT rate should be applied to these digital goods sales.
Snakewood Editions must preserve by law sale and customer information for at least 10 years. By accepting these Terms and Conditions you agree to enter the correct information. We will collect the following information:
– The country to which the product has been sold
– The type of product
– The date of sale
– The local VAT
– The amount to be paid in local currency
– The date and method of receipt of payment
– The invoice
– The name of the client
– The information for determining the consumers country, i.e. their IP address and billing information
Snakewood Editions will store this information for taxes propuse and we will NEVER share this information with others.
Return/Refund Policy for Digital Products
We will not accept refunds on any digital product. If you have problems downloading the product please contact us and we will send you the product using other possible alternative methods.
Terms of Use for Digital Products
When you purchase access to the digital products, such as recordings or musical editions, you are purchasing a non-transferable, non-exclusive right to access the information. You may not publish or share the Digital Products or your login details with anyone else.
Permitted Uses
(a) You may only use the digital products for personal use only on your personal devices only. For clarity, you may not use the digital products in products for resale, license or any other distribution.
(b) Seat Restrictions. Only you are permitted to use the digital products for personal use, although you may transfer files among your personal devices such as phone, tablet, laptop or desktop computer.
(c) Any additional permitted uses must be approved in writing by Snakewood Editions.
How we manage your purchases?
WooCommerce
We use Woocommerce to manage the products in our website.
While you visit our site, we’ll track:
– Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
– Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
– Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
– Send you information about your account and order
– Respond to your requests, including refunds and complaints
– Process payments and prevent fraud
– Set up your account for our store
– Comply with any legal obligations we have, such as calculating taxes
– Improve our store offerings
– Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 10 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses. (see above)
Payments
We will safely manage your payments via PayPal and Mollie
PayPal
You can use Paypal as payment checkout. In this case your data will be safely managed by Paypal. You can check out their policy in this link
Mollie
We use Mollie for other payments, please check their policy in this link
Direct Bank transfer
Make your payment directly into our bank account. Please use your Order ID as the payment reference. Your order will not be shipped until the funds have cleared in our account.
PLEASE MAKE THE TRANSFER WITHIN 15 DAYS. After that time your order will be automatically canceled
Security
We have put security measures in place to protect the loss, misuse or alteration of all information under our control. All orders are processed via a secure server (SSL) and credit card details will never be emailed.
We do not retain or store any credit card information on our servers or at our place of business. All credit card information that is used to purchase products and services from Snakewood Editions is processed and stored by PayPal.com and Mollie on their secure servers.
Important Shipping Information
Average delivery times:
NETHERLANDS
2 days
EUROPE
5 to 13 days
WORLDWIDE
9 to 19 days
All customers will receive a track and trace code once the product has been delivered.
Snakewood Editions will not cover any unlikely (but possible) customs fee for deliveries outside the EU.
Check shipping costs here